Your satisfaction is important to us. Please choose carefully before you buy. If a product has a manufacturing defect, then you should
return that product to us for a full refund. Please read through the following steps carefully if you wish to return goods to us.
To return a defective
product, you must return the product within 14 days of delivery.
You should then return the goods, with all packaging, to our
Returns Address:
Nefaria
First & Second Floors
16 Victoria Street
Wolverhampton
West Midlands
WV1 3NP
Please mark the package with the word "Return" and the return number clearly labelled on the outside of the package.
Please include a brief note detailing the nature of the defect and the transaction number for your order (order number). The item will be sent back to the manufacturers. They will then examine the product and if it is found
to be defective they will inform us and then you will be refunded.
You may also cancel your order for any reason, within 14 working days, (21 working days for Overseas) commencing from the day the goods were ordered, you do not
need to give a reason for this, you will need to return the goods to us. We will refund you in full, except the cost of returning the goods to us, for which you will be liable.
For items that are NOT broken or damaged upon receipt and wish to be returned the following policy applies.
The goods must be unused.
The goods must be in their original condition & packaging.
Goods that are not heat sealed in the box are non refundable and non exchangeable.
Items supplied in sealed
packaging that have been opened are non refundable and non exchangeable.
The goods must be received back within 14 days (21 days for overseas) from the
day you received your order.
Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above
conditions are not met then we reserve the right to return the goods to you.
